Process and ways of working transformation specialist. Lean Black Belt. Delivers rapid diagnostics and strategically aligned operating model change across financial services, professional services, and PE-backed businesses.
LinkedIn →Tom Henry is the process transformation and operations excellence partner at Assured Velocity. He is engaged when the operating model is the constraint on business performance - when growth is outpacing operational infrastructure, when regulatory pressure is forcing operational change, or when the leadership team needs an honest external view on what is actually working.
Tom is a qualified Lean Black Belt with a blended background in senior operational leadership, Tier 1 consulting, and transformation leadership. His client base spans financial services, professional services, and mid-sized PE-backed companies, where he has delivered 50%+ lead-time savings, 20%+ FTE savings, and eight figures of cost-out by focussing on practical implementation when performance is under regulatory, growth, or delivery pressure.
Tom has significant experience defining the cases for enabling use of technology tools such as automation and AI within operating-model change. He focuses on rapid diagnostics and strategically aligned operating model change - the work that produces sustained operational improvement rather than short-term cost cuts.
Lean Black Belt · Senior operational leadership · Tier 1 consulting
7 articles published on the Assured Velocity resources hub. Each piece reflects engagements Tom has personally led or contributed to.
Consumer Duty is not a documentation exercise. For MGAs and brokers, it requires operational and governance changes that many firms have not yet made. A practical guide.
Consumer Duty is not a compliance project - it is an operational change program. This guide explains what FCA-regulated businesses need to do operationally to meet the standard.
A practical six-step playbook for redesigning a mid-market operating model without stalling the business. Diagnosis through to embedded transition - what to do, what to avoid, and how to sequence the work for sustainable results.
Three Consumer Duty operational failures in FCA MGA supervisory reviews - and what to build to close the gap between attestation and outcome evidence.
Four questions capacity providers now ask MGAs about systems and data quality - and what the honest answers reveal about operational credibility.
RSH consumer standards inspections are now routine. This guide explains what inspectors look for, where housing associations are most exposed, and how to prepare.
A complete guide to operating models for mid-market leaders. The eight components, the seven archetypes, the four MIT CISR shapes, how operating model choice flows through to EBITDA, signs yours is broken, and how to redesign one without stalling the business.
Independent diagnostic, fixed scope, no obligation. Find out whether the situation needs Tom or another partner - we will tell you honestly.
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