Operating Model - Process Optimization
Process transformation is the structured redesign of operational workflows to remove waste, reduce cost, and improve consistency at scale. Assured Velocity's process improvement team - including a Lean Six Sigma Master Black Belt - helps mid-market organizations deliver 20-50% lead time reductions and double-digit cost savings, typically within 90 days of engagement start.
Where process failure concentrates
End-to-end visibility gaps
Processes that cross teams or systems often have no single owner and no clear view of end-to-end performance. Errors accumulate at handoff points and are only visible when they surface as customer or regulatory issues.
Manual workarounds embedded in BAU
Workarounds created during implementation or system change become permanent fixtures. Over time they become invisible risk - undocumented, unaudited, and dependent on individual knowledge.
Process design that cannot scale
Growth through new products, markets, or acquisitions exposes process designs that were built for a smaller operation. The failure mode is usually gradual - increasing error rates, rising cost-to-serve, and slipping SLAs before the root cause is identified.
Lean and Six Sigma without sustained adoption
Process improvement programs that deliver results in the short term but fail to embed because the change was not designed around the people and systems that have to maintain it.
MI that cannot answer the right questions
When leadership cannot get reliable answers about process performance, cost, or capacity from the data available, the underlying problem is almost always process design - not reporting.
Operating model misalignment after transformation
Technology implementations that change what systems do without redesigning the processes around them leave the organization with new tools operating on old logic.
What Process Optimization covers
Process work is most effective when it is grounded in current-state evidence rather than assumption. Typical scope includes:
- Current-state diagnostic, structured mapping of end-to-end processes with identification of waste, failure demand, and handoff risk
- Root cause analysis, Lean and Six Sigma methodology applied to identify the actual source of process failure rather than its visible symptoms
- Future-state design, redesign of target processes with explicit attention to scalability, control, and the people and systems that will operate them
- Performance measurement framework, definition of the metrics and data flows needed to monitor process performance on an ongoing basis
- Implementation support, hands-on delivery of the transition from current to future state, including training, pilot, and sustained adoption
- Operating model alignment, ensuring process changes are reflected in roles, accountabilities, and system configuration
Lean Six Sigma delivery
Lean Six Sigma Master Black Belt with £100m+ in verified savings across 100+ programs. Documented delivery across financial services, manufacturing, logistics, and professional services.
Results that stay
Process improvement is only valuable if it holds. Adoption, measurement, and governance are built into scope from the outset - not added at the end.
Connected to the operating model
Process change that does not account for the technology, data, and people dimensions creates new problems. Assured Velocity addresses all three.
Products that deliver this
| Product | Fee | Duration | |
|---|---|---|---|
| Velocity Readiness Survey | Free | Instant | Learn more → |
| Business Rapid Diagnostic | Bespoke | 2-6 weeks | Learn more → |
| Focussed Functional Diagnostic | Bespoke | 2-6 weeks | Learn more → |
Ready to address the process layer?
Start with a 30-minute call to confirm fit and agree what a useful first step looks like.
We take on a limited number of engagements each quarter.
Process improvement work is most frequently applied in Manufacturing, Logistics, Financial Services, and Professional Services.
What clients say
What clients say.
“The process map they produced showed us things about our own operation we did not know. Three weeks in, the team could see the problem for the first time.”
Operations Director · Logistics business
“We had been redesigning the same process for two years. Assured Velocity found the root cause in the first week. It was upstream of where everyone had been looking.”
COO · Financial services firm
“The end-to-end process review found £400k of avoidable cost in our claims handling workflow. Visible within three weeks.”
CFO · Insurance MGA
“Shop-floor data integrity had been a board concern for months. The process review found the break in 11 days. The fix took two weeks.”
MD · Precision manufacturer
“They mapped what was actually happening, not what the procedures said. The gap was significant.”
Head of Operations · Mid-market business
“Fixed scope. Clear output. No recommendation to run a longer program. They gave us the answer and left.”
CEO · Growth-stage operator
“The process map they produced showed us things about our own operation we did not know. Three weeks in, the team could see the problem for the first time.”
Operations Director · Logistics business
“We had been redesigning the same process for two years. Assured Velocity found the root cause in the first week. It was upstream of where everyone had been looking.”
COO · Financial services firm
“The end-to-end process review found £400k of avoidable cost in our claims handling workflow. Visible within three weeks.”
CFO · Insurance MGA
“Shop-floor data integrity had been a board concern for months. The process review found the break in 11 days. The fix took two weeks.”
MD · Precision manufacturer
“They mapped what was actually happening, not what the procedures said. The gap was significant.”
Head of Operations · Mid-market business
“Fixed scope. Clear output. No recommendation to run a longer program. They gave us the answer and left.”
CEO · Growth-stage operator