Focused functional diagnostic
Functional Diagnostic

Detailed assessment of one business function or product - its process, technology, and performance.

Duration20 days
FeeBespoke
ScopeOne function or product
OutputImplementation backlog + roadmap
Senior-ledYes — throughout
Why it matters

Unlock targeted transformation with confidence in the strongest ROI.

Enables leaders to obtain a holistic view of a critical functional capability and the key opportunities to improve - unlocking targeted transformation activity quickly and with high confidence in the strongest ROI.

What we do

Conduct a structured assessment and mapping of your function and how it delivers its purpose through people, process, and technology - identifying performance gaps, pain points, and improvement opportunities.

What you receive

Clarity, confidence, and a focussed, actionable plan to transform the function or product.

DeliverableDescription
Leadership Playback PackBriefing pack of the scope of work and findings.
Evidence-based current state assessmentSingle view of the function's delivery capability, including technology, process, and ways of working assessment.
Process mapping and analysisCaptures process groups, activities, sub-processes, and pain points.
Root cause analysisHighlights systematic drivers behind execution issues.
Functional Opportunity ModelGuides targeted and confident investment decisions for maximum ROI.
Prioritised recommendations and implementation backlogAccelerates improvement impact and de-risks subsequent transformation.
Transformation RoadmapSequenced plan with timelines, dependencies, and resource needs.
Value we create

Clarity. Confidence. Control.

Clarity

A functional view of what's working, what's not, and why.

Confidence

Quantified opportunities supported by evidence-based recommendations.

Control

A sequenced roadmap that aligns leadership and enables acceleration of delivery with a focussed backlog.

Natural next steps

Partnership support based on findings and recommendations

The Functional Diagnostic ends with a prioritised implementation backlog. The natural next step depends on what the findings reveal.

Product Fee Duration
Implementation (Delivery) Bespoke 60 days Learn more →
Leadership (Interim / Fractional) Bespoke As required Learn more →
Programme Management & Recovery Bespoke 60 days Learn more →
Functional diagnostic findings

Practitioners - not process factories

You are not buying generic consulting. You are buying independent clarity, a lower-regret first step, and outputs you can use at board level immediately.

What we do

  • Every engagement led by a Principal Consultant who has operated at the level they are advising
  • Commercially oriented - paid to find profit, not to sell more consulting
  • Honest - we will tell you if the evidence does not support the investment
  • Independent - benchmarked against 150+ businesses; we know what good looks like for a business your size

What we are not

  • A generalist strategy firm charging for frameworks
  • A technology integrator with a platform to sell
  • A staffing business with an interim bench
  • A firm that produces reports that sit in a drawer
1
30-min scoping call
2
20-day Functional Diagnostic
3
Implementation backlog
30 minutes · no obligation · honest answer

Frequently asked questions

What is the Functional Diagnostic?

The Functional Diagnostic is a 20-day, fixed-fee detailed assessment of one business function or product - its process, technology, and performance. It gives leaders a holistic view of a critical functional capability and the key opportunities to improve.

How long does the Functional Diagnostic take?

Twenty working days from kick-off to delivery. A structured assessment and mapping of how the function delivers its purpose through people, process, and technology.

How much does the Functional Diagnostic cost?

The Functional Diagnostic is offered at bespoke pricing, agreed on the scoping call. No day rate, no scope-creep escalation.

What does the Functional Diagnostic deliver?

Seven deliverables: a Leadership Playback Pack, an evidence-based current state assessment (including technology, process, and ways of working), process mapping and analysis, root cause analysis, a Functional Opportunity Model, prioritised recommendations with an implementation backlog, and a sequenced transformation roadmap.

Which functions do you cover with the Functional Diagnostic?

We cover finance and FP&A, technology and IT operations, operations and supply chain, HR and people, compliance and risk, customer operations, and product. The methodology is consistent; the specific frame is calibrated to each function type.

How is the Functional Diagnostic different from an audit?

An audit checks compliance with defined standards. The Functional Diagnostic asks whether the function is fit for purpose - whether it is organised correctly, whether it has the right capability, whether it is operating efficiently, and whether it is supporting the rest of the business effectively.

Who leads the Functional Diagnostic?

A senior Principal Consultant with relevant functional experience leads the diagnostic end-to-end. We do not delegate functional diagnostics to junior staff.

What is the Functional Opportunity Model?

The Functional Opportunity Model maps each identified opportunity within the function against the cost of implementation and the expected return - guiding targeted and confident investment decisions for maximum ROI.

When is the Functional Diagnostic the right choice?

When you already know which function or product is creating drag and need a detailed, evidenced view of how to fix it. It is also the right choice when a broader Rapid Diagnostic has identified a specific function that warrants deeper investigation.

What happens after the Functional Diagnostic is complete?

The diagnostic ends with an implementation backlog and transformation roadmap. Natural next steps are Implementation (Delivery), interim or fractional Leadership, or Programme Management & Recovery - depending on what the findings reveal.

All engagements are led by senior practitioners - not junior teams.