Retail & Hospitality

Your POS is not talking to payroll. Your peak season is eight weeks away. And your ops director is running on instinct.

We work with multi-site retailers, restaurant groups, and hospitality operators - on Lightspeed, Zonal, Tevalis, Fourth, and whatever spreadsheet your ops team has been holding together for three years.

Walk away knowing which sites are making money and which are eating it - and a practical plan to fix the gap before peak.

Book a Scoping Call Start with a Business Review

We take on a limited number of engagements each quarter.

Where retail and hospitality businesses feel the pressure

Site performance visibility

Whether it is POS data, covers per session, stock turns or labour cost by location, the ability to compare performance reliably across sites separates a business that scales from one that drifts. Most multi-site operators cannot produce this view without manual assembly.

Labour and cost margin by site

Labour and food or product costs are the biggest variables in retail and hospitality margin. When those costs cannot be tracked accurately at site level in real time, the problem shows up in the P&L long after the damage is done - and identifying the cause requires a diagnostic, not a guess.

Platform, POS and ERP decisions

POS, EPOS, payroll and ERP replatforming decisions are among the most disruptive a multi-site operator will make. Whether you are looking at Lightspeed, Zonal, Tevalis, Fourth, Harbortouch, or a full ERP migration - independent evaluation of operational fit before signing protects you from a decision that will take years to undo.

Franchise and new site rollout

Adding sites through franchise or direct expansion without a clear view of which processes and systems can scale creates inconsistent customer experience, variable margin and reporting risk across the estate.

Inventory and stock control

When stock data across locations, suppliers and channels does not reconcile, purchasing and allocation decisions are made on unreliable foundations that erode margin quietly and compound across the estate.

Programme delivery on peak-sensitive timelines

Retail and hospitality programmes that slip past key trading periods - whether that is a replatforming, a new site opening or a franchise rollout - carry disproportionate commercial consequences. Independent oversight keeps delivery pace visible before it becomes a crisis.

What an engagement looks like in retail and hospitality

The Business Review is a fixed-scope diagnostic - typically 2 to 4 weeks - that gives the owner or CEO a risk-rated view of where operational, system and programme risk is concentrated. In retail and hospitality, it is most often triggered by a platform change, a new site or franchise rollout, or an investor asking for better site-level MI.

Follow-on engagements typically cover platform selection support, site performance MI redesign, and programme oversight for replatforming or estate expansion initiatives. Always scoped to the findings, never sold as a pre-built package.

"We were about to commit to a replatforming programme that would have run through our peak trading period. Assured Velocity spotted the timeline risk before we signed anything."

CEO, multi-site retail group

"We had eight sites and no reliable view of labour cost or covers per session across them. The Business Review found the root cause in the POS and payroll integration - something our ops team had been working around for two years."

Owner, restaurant group

Objections we hear - and how we respond

"We're too busy to do a big project right now."

The Business Review takes 2 to 4 weeks and is structured to work around trading schedules. It is specifically designed to prevent the bigger crisis - the replatforming that goes wrong, the new site that opens without reliable MI, the peak period that exposes a system failure nobody saw coming.

"Our ops director manages this."

The Business Review works with your ops director, not around them. It gives them and the wider business a shared, independent view of where the risk is - and the credibility to act on it with the owner or board behind them.

Ready to get an independent view?

Start with a 30-minute call to confirm fit and agree what a useful first step looks like for your business.

Book a Scoping Call Learn about the Business Review

How we help retail businesses

Process

End-to-end process mapping, root cause analysis, and improvement design using Lean Six Sigma methodology.

Technology

Independent technology selection, architecture review, and implementation oversight. No vendor relationships.

People & Change

Change impact assessment, adoption planning and capability design built into programmes from the start.

Not sure where to start?

All three entry points are free and take under an hour. Each gives you something useful regardless of what comes next.

Free · Instant

Velocity Readiness Survey

See exactly where the drag is before spending anything. Personalised scorecard and top 3 profit constraints.

Free · 30-45 min

Constraints Briefing

A senior consultant turns your survey results into a clear next step. Live debrief, peer comparison, profit scenarios.

Free · Short call

Engagement Call

12 structured questions. Clear recommendation on the right service path. No hard sell.

What clients say

What clients say.

“We were about to commit to a replatforming programme that would have run through our peak trading period. Assured Velocity spotted the timeline risk before we signed anything.”

CEO · Multi-site retail group

“We had eight sites and no reliable view of labour cost or covers per session across them. The Business Review found the root cause in the POS and payroll integration.”

Owner · Restaurant group

“We could not tell which sites were making money and which were not. The Business Review gave us a clear answer within two weeks.”

MD · Hospitality operator

“The franchise rollout had been planned without a clear view of which processes could scale. The review gave us that view before we signed any more agreements.”

CEO · Multi-site hospitality group

“Our ops director had been flagging the same system issue for two years. The independent view was what the board needed to finally act on it.”

Owner · Retail chain

“Fixed scope. Plain English output. No recommendation to run a bigger programme. They gave us the answer and left.”

MD · Multi-site restaurant group