A major bank’s recruitment and onboarding process was too slow, error-prone, and damaging colleague experience - and was placing transformation activity at particular risk.
Recruitment and onboarding at a major bank was taking too long. Colleagues were experiencing a fragmented, high-effort process that required them to submit the same information multiple times across disconnected systems and teams.
The consequences were material: low satisfaction scores among new joiners, high error rates creating rework, and dropout at a rate that was directly threatening the bank’s transformation programme - where onboarding speed was a critical dependency.
An end-to-end “apply once” onboarding application and workflow was designed and implemented - consolidating the information a new colleague needed to provide into a single, structured journey rather than a series of disconnected requests.
A centre of excellence was established to own the process, with an MI and reporting suite giving management visibility of pipeline, errors, and lead times for the first time. The solution was built to be operationally owned from handover.
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