A fintech needed to grow and secure further funding - but was being constrained by a fragmented, high-friction client onboarding journey that created compliance gaps and slowed revenue.
A fintech seeking to grow and secure further funding was being held back by a fragmented client onboarding journey. The process was slow, labour-intensive, and created friction for clients at the point where first impressions matter most.
Beyond the commercial impact, the process had compliance gaps - non-compliant customers were not being identified early enough, creating risk exposure. Fixing onboarding was both a growth requirement and a risk management priority.
Full leadership and accountability was taken for the redesign and delivery of the customer journey from initial engagement through to client onboarded. Technical and non-technical decisions were translated into clear options for the CEO and CCO throughout.
External vendors were managed directly, keeping delivery on track against deadlines. Straight-through processing was implemented for low-risk customers, and a compliance filter was built in at source.
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