A major bank’s salary review process was at risk of missing the deadline agreed with unions in a high-inflation environment - without any technology spend.
A major bank had agreed a pay deal with its unions during a period of high inflation. The salary review process - from performance review to pay change - was too slow to meet the agreed timeline, creating significant industrial relations risk.
The situation required rapid diagnosis and an implementable solution within a very short window. Technology spend was not an option - the fix needed to come from process and structural changes alone.
A rapid four-week assessment of the salary review process was conducted, mapping the full value chain from performance sign-off through to payroll execution - identifying where time was being lost, where handoffs were creating delays, and where unnecessary steps had accumulated.
Recommendations were provided at the end of week four, with a redesigned process that removed the identified delays without requiring any technology investment. Implementation was supported through to completion within the three-month window.
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